抄録
K-062
日本食レストラン産業におけるマルチセンサとPOSデータに基づくサービスオペレーション推定
○天目隆平・上岡玲子・牧田孝嗣（産総研）・新村　猛（がんこフードサービス/産総研）・竹原政矩・速水　悟（岐阜大）・蔵田武志（産総研）
This paper describes the strategy of our SOE (Service Operation Estimation) which is the behavior estimation of employees in labor-intensive service fields. We assume that SOE would be utilized for the feedback for employers and employees in all kinds of the service field: service operational improvement, employee training, and QC (Quality Control) activities. In this paper, we introduce our SOE method from multi-sensor data and describe a case example of our SOE which held in a Japanese restaurant.